Fractional Technical Operations
Senior-level IT leadership on retainer. DNS, DMARC, email infrastructure, integrations, server administration, and the ongoing stewardship of your full digital stack.
Fractional Technical Operations provides businesses with senior-level IT leadership and operational support without the cost of a full-time hire. We manage DNS, email infrastructure, server security, and technical integrations, ensuring your digital stack is stable, secure, and high-performing.
Senior IT leadership without a full-time hire.
Fractional Technical Operations provides senior-level IT and systems leadership on a retained or project basis. This includes DNS architecture, email infrastructure, DMARC configuration, third-party integrations, and ongoing stewardship of your full digital stack.
Most growing organizations hit a point where technical complexity outpaces their internal capacity, but the volume does not yet justify a full-time CTO or IT director. Fractional Technical Operations fills that gap with direct, accountable leadership. No ticket system. No offshore team.
Practice areas under this engagement.
DNS Architecture
Domain stewardship, record management, migration, and remediation of compromised configurations.
Email Authentication
SPF, DKIM, DMARC configuration to ensure deliverability and prevent domain spoofing.
Google Workspace
Setup, migration, administration, and security hardening for organizations using Google's productivity suite.
Microsoft 365
Tenant configuration, security policies, Exchange, SharePoint, and Teams administration.
Third-Party Integrations
API connections, webhooks, automation pipelines, and data flow management between systems.
Server Administration
Hostinger, cPanel, SSH-based deployment, security hardening, and ongoing maintenance.
Retainer or project-based.
Fractional Technical Operations engagements are typically structured as monthly retainers covering a defined scope of services. Project-based engagements (DNS migration, email infrastructure setup, security audit) are also available for organizations that need a one-time deliverable rather than ongoing support.
Retainers begin at a defined hour allocation per month and scale with the organization's needs. Quarterly reviews ensure scope and effort remain aligned.
The full scope of an engagement.
Email infrastructure
SPF, DKIM, and DMARC configuration. Migration between Google Workspace and Microsoft 365. Deliverability remediation when emails are landing in spam. Custom domain email setup with proper authentication.
DNS and domain management
Domain audit, registrar consolidation, DNS migration, subdomain strategy, and ongoing record management. We also handle Cloudflare configuration for sites that need security and performance proxying.
Workspace administration
Google Workspace and Microsoft 365 administration including user provisioning, security policies, mobile device management, group policy, and license optimization.
Integration and automation
Connecting systems that should talk to each other (CRM to accounting, forms to email, project management to time tracking). Built using native integrations where possible, custom Apps Script or Zapier where needed.
Security baseline
Multi-factor authentication enforcement, password manager rollout, endpoint protection setup, backup strategy, and incident response planning. We set the floor, not the ceiling.
Vendor management
Reviewing what software you actually use versus what you pay for. Negotiating renewals, consolidating overlapping tools, and helping you make build-versus-buy decisions on new software.
Documentation and runbooks
Every system we touch gets documented. Passwords go into a vault. Recovery procedures get written down. The goal is that you could replace us tomorrow without breaking your operation.
How an engagement runs.
-
01
Initial assessment (week 1)
Full audit of current systems, vendors, costs, and pain points. Interview key stakeholders to understand actual workflows versus documented ones. Output: prioritized list of issues and opportunities.
-
02
Stabilization (weeks 2-4)
Fix the loudest fires first. This usually means email deliverability, security gaps, and broken integrations. Quick wins build trust and create breathing room for strategic work.
-
03
Strategic work (ongoing)
Roadmap-driven improvements based on the assessment. Monthly review meetings to reprioritize based on what the business actually needs.
-
04
Knowledge transfer (continuous)
Every change gets documented as it happens, not at the end. Your team always knows what we did and why.
-
05
Quarterly business review
Every quarter we step back from tactical work to review the operational health of the business and recommend strategic shifts.
Questions before we begin.
What does "fractional" actually mean?
You get senior-level operational expertise on a part-time basis. Most engagements run 10 to 20 hours per month, with the time deployed where it matters most. You pay for outcomes, not for someone sitting in your office.
How is this different from an MSP?
Managed Service Providers run helpdesk tickets and handle break-fix. Fractional Technical Operations is strategic. We design how your operations should work, then implement it, then keep it running. We can absorb helpdesk-style work but it is not the focus.
Do you replace our internal IT team?
Usually not. We work alongside internal teams, providing senior-level direction they may not have access to. For very small organizations without internal IT, we can be the entire function. For larger organizations, we are a strategic supplement.
What size organization is this for?
Typically organizations between 10 and 100 employees, often with a single owner-operator or small leadership team. Below 10, the cost is harder to justify. Above 100, you usually need a full-time leader.
Do you handle hardware?
Computers, monitors, and similar physical hardware are usually handled by your local provider or directly through Apple Business Manager or Dell. We coordinate the procurement and configuration but do not deliver hardware ourselves.
Can you take on existing vendor relationships?
Yes. Part of the assessment is reviewing every vendor relationship you have and consolidating where it makes sense. We can take over communication with vendors as a single point of contact.
What if we have a true emergency?
Critical issues during business hours get same-day response. Email is the primary communication channel, with phone available for outages. After-hours support is available for documented critical systems with a separate retainer.
Senior IT leadership without a full-time hire.
Fractional Technical Operations covers DNS, email infrastructure, integrations, and ongoing stewardship. The consultation identifies the most urgent gap in your current stack and outlines what the first 30 days of an engagement would address.
Skip the form.
Book directly.
Know exactly what you need? Grab a time on my calendar for a discovery call. No back-and-forth emails required.
Select a Time