Terms of Service
The agreement between Sirrona Media and visitors to sirrona.com, plus the standard terms that apply to client engagements unless superseded by a signed Statement of Work.
These terms govern your use of sirrona.com and outline the standard expectations for engagements with Sirrona Media, LLC. Specific project terms are documented in a Statement of Work (SOW) signed before any work begins. Where the SOW differs from these terms, the SOW controls.
Use of this website
You may view, share, and reference content on sirrona.com for personal and professional purposes. You may quote brief excerpts of editorial content with attribution and a link back to the original page. You may not republish full articles, scrape the site at scale, or use our content to train AI models without prior written permission.
The site is provided as-is. We make reasonable efforts to keep it available and accurate but do not guarantee uptime, freedom from errors, or fitness for any particular purpose.
Engagement structure
Every Sirrona Media engagement begins with a Statement of Work that defines scope, deliverables, timeline, and payment terms. No work begins until the SOW is signed by both parties.
Payment
Standard engagement billing is structured as 50% due at execution and 50% due at launch or final delivery. Larger or longer engagements may use milestone-based billing as defined in the SOW. Hourly engagements are billed monthly in arrears with net-15 terms.
Late payments accrue interest at 1.5% per month or the maximum allowed by law, whichever is lower. Engagements may be paused for non-payment after 30 days past due, with prior written notice.
Scope changes
If the project scope changes during execution, additional work is documented in a Change Order and billed separately. Verbal scope expansions are not binding until confirmed in writing. We will not silently expand the scope and bill for it later.
Cancellation
Either party may cancel an engagement with written notice. The client is responsible for payment of all work completed up to the cancellation date plus any non-refundable third-party costs (software licenses, hosting, etc.) already incurred on their behalf.
Intellectual property
Upon final payment, all custom deliverables produced specifically for a client engagement (custom code, custom design, custom content) become the property of the client. Sirrona Media retains the right to reference completed work in our portfolio, case studies, and marketing materials unless the SOW specifies otherwise.
Pre-existing tools, frameworks, and methodologies that Sirrona Media brings to an engagement remain our intellectual property. The client receives a perpetual license to use them within the deliverables but does not own the underlying systems.
Third-party assets (stock photography, fonts, plugins, software) are licensed under their respective terms. The client is responsible for ongoing license compliance after delivery.
Confidentiality
Sirrona Media treats all client business information as confidential by default. We will not share details of your operations, finances, strategy, or proprietary methods with third parties without explicit written permission. Where a formal NDA is required, we will sign one.
This obligation survives the end of the engagement indefinitely. The exception is information that becomes public through no action of ours, or information we are compelled to disclose by law.
Warranties and limitations
Sirrona Media warrants that work delivered will be performed in a professional manner consistent with industry standards. We will fix defects in our work at no additional cost for 30 days after delivery, provided the issue is reproducible and was not caused by client modifications, third-party tools, or environmental changes outside our control.
We do not warrant specific business outcomes (search rankings, traffic, conversions, revenue) because these depend on factors beyond any consultant's control. We will tell you what is reasonable to expect and work hard to achieve it, but cannot guarantee market or algorithm behavior.
Total liability for any engagement is capped at the total amount paid for that engagement during the 12 months preceding the claim. We are not liable for indirect, consequential, or incidental damages.
Disputes
Disagreements happen. The first step is always direct conversation between Aaron Norris and the client decision-maker. Most issues resolve at this level.
If direct conversation does not resolve the matter within 30 days, the parties agree to mediation through a mutually agreed-upon mediator before pursuing other remedies. The cost of mediation is split equally unless the mediator decides otherwise.
If mediation fails, disputes are resolved through binding arbitration in Greenville County, South Carolina, under the rules of the American Arbitration Association. South Carolina law governs the agreement.
Changes to these terms
Sirrona Media may update these terms as the business evolves. Material changes that affect existing client engagements will be communicated directly to the client and require their acknowledgment. Updates to the public-facing version of these terms apply to new engagements only, not retroactively.
Contact
Questions about these terms or about a specific engagement:
Aaron Norris, Principal
Sirrona Media, LLC
Greenville, SC
aaron@sirrona.com